Shipping Policy
Shipping Policy
At the time of placing the order, the Member shall state the
full name of the recipient as stated in his / her (recipient's)
government-approved photo identification. At the point of delivery the
recipient shall collect the product, by furnishing any one of the following
government approved photo identification cards:
Ration Card (should be issued in the name of the
Member/recipient);
Driving License;
Permanent Account Number (PAN) card;
Voters Identification card; or
Passport.
Delivery shall be made by the Company/courier agent only
after the photo and name of the recipient are verified and confirmed by them.
To ensure the safe and secure delivery of the package the details of the
government photo identification will be noted. The recipient of the package
must cooperate with the courier agent by providing required and valid copies of
his / her government-approved photo identification.
In case the Member wants any other person to receive the
delivery on his behalf he/she needs to specify details of the same at the point
of ordering. All items shall be delivered directly to such person and under any
circumstances whatsoever, the Member cannot change the recipient details after
the order is processed.
The Member has the option to change the shipping address
before the product is actually shipped. In the event the Member wishes to
change the shipping address, he/she has to log in to his / her user account on
the website and click on the "Change Shipping Address" button next to
the shipping address and change the address. This "Change Shipping
Address" icon will be active only till the order status changes to
"Shipped". Once the order status changes "To Shipped" to
the "Change Shipping Address", the link becomes inactive.
All shipping charges and other local charges shall be borne
by the Company. The recipient accepting the delivery should carefully examine
the package delivered and shall not accept deliveries where the packaging has
been tampered with.
The recipient, upon signing the delivery receipt,
acknowledges the receipt of the product in terms of the order placed with the
Company. The Company is not liable to the Customer/recipient for any
refund/replacement, under any circumstance, for any subsequent complaints with
respect to such deliveries
If the recipient is not available at the time of delivery,
the Company/courier agent shall try and deliver the item thrice before
returning the same to Diwaa.co. All costs for re-shipment and handling in the
case of non-delivery to the Member shall be chargeable to the Member.
Guarantee for delivery made by the Company is subject to terms and conditions of the courier company. Any inconsistency/errors in name or address will result in the non-delivery of the product.
Gifting
To collect the physical product, the recipient will have to
provide any one of the following government approved photo identification
proof:
Ration Card (should be issued in the name of the
Member/recipient
Driving License;
Permanent Account Number (PAN) card;
Voters Identification card; or
As it is a mandatory requirement as per local laws, the price of the gift (notional amount) will be mentioned on the external cover of the package. In the event the Member wishes to have a copy of the invoice, he/she can request Diwaa.co to ship an additional copy of the invoice to the required address at the time of placing the order. Any applicable tax, including any gift tax, if any, shall be borne by the Member.
SHIPPING & HANDLING TIME
Orders are usually processed within 1-2 business days (i.e.,
Monday – Friday). Some orders, such as pre-order items, may take longer. We're
continuously striving to get your purchase to you sooner, however, in some
unforeseen circumstances it may take a bit longer. In this case, we'll notify
you of this delay immediately.
We offer free insured shipping only for orders in excess of
Rs. 100
Insurance
Only transit insurance shall be provided by diwaa.co and it shall be valid only up to the time of acceptance of delivery.