Exchange & Buy Back

Exchange & Buy Back

Go ahead and shop with complete peace of mind

We offer a convenient exchange and buy-back facility to our members. The exchange and buyback policy offered is limited to certain categories of products, details of which are mentioned in the table below explaining the process at the time of exchange or buyback of a product in each category.

• All items must accompany the original invoice. No exchange or buyback would be accepted in the absence of the original invoice.

• Customized (including personalized/engraved products) jewelry is not eligible for a Money-back, 15 Day exchange, or Buyback. Only Lifetime Exchange Policy applies.

• Payments for such buybacks shall be made by way of an account payee cheque within 15 days of the receipt of the product subject to quality inspection.

• Shipping and handling expenses, for the new products against the exchange of the old ones, will be borne by the member.

• In case any discount coupon or discount codes were used during the original purchase, the amount payable/adjusted by the website would be reduced by the amount equivalent to the discount coupon or code used.

• The website reserves the right to change the exchange/buyback price of the product subject to quality inspection.

• In case of an exchange, the member would need to pay the difference between the new product chosen and the valuation of the old product before the dispatch of the new product.

• The weight of the product on physical weighing must tally that which is mentioned on the original invoice.

• The member must intimate customer care in case he/she would like to avail of the exchange or buy back facility before shipping the product he/she wishes to exchange/sell back.

• Returns are only applicable on orders shipped within India.

DETAILED TRMS AND CONDITIONS

 MONEY BACK, BUYBACK & EXCHANGES:

• Customized (including personalized/engraved products) jewellery is not eligible for a Moneyback, 15 Day Exchange, or BuyBack. Only Life Time Exchange Policy applies.

• Once your returned item is received our Quality Assurance department will review the returned item.

• Any item that shows the sign of wear or has been altered, resized (by a Jeweller other than the company), or damaged cannot be accepted for 15 days' money back.

• The product should be accompanied by an Original Product Certificate and an Original/Copy of the Invoice for all exchanges within the 15 Day Money Back period.

• In case the customer cannot produce the original certificate, the company will send the solitaire/jewellry to the Lab for recertification. The shipping and certification cost shall be borne by the customer.

• The money-back amount will be 100% of the actual amount paid. In case, any Coupon, Discount, or Promo Codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the Coupon, Discount, or Promo Codes, as applicable.

• In case, any Coupon, Discount, or Promo Codes were used during the original purchase, the Buyback/exchange amount will be reduced by an amount equivalent to the Coupon, Discount, or Promo Codes, as applicable.

• In case of a refund on 15 days Moneyback, payment of the refund amount shall be done by the way of an online bank transfer to the customer's bank account within the 10 days of receipt of the product. If the mode of the payment is through online debit/credit cards/net banking, the refund will be processed by reversal of the previous transaction.

• In case the exchanged value is higher than the value of the old product, the customer will have to pay the difference between the new product chosen and the amount paid towards the old product. In case the exchanged value is lesser than the value of the old product, the difference will be held as a credit for future purchases.

• The prevailing market value will be determined by the company.

• For all Buy-Back transactions, GST at the applicable rate shall be collected from the Buy-Back value. The prevailing rate is 3%.

• This feature is not available for International Orders (Orders that will be shipped abroad from India).

• Diwaa Jewellery reserves the right to change the terms and conditions for specific customers. In such a situation, the customer will always be informed of the decision prior to the purchase.

RESIZING & REPAIRS

• In the event you want to resize your ring, the company will resize the ring free of cost except in certain cases where resizing is not possible.

• If the resized ring costs more than the existing ring, the incremental cost shall be borne by the customer.

• If the resized ring costs less than the existing ring, the differential amount shall be refunded to the customer.

• In case of a refund, the payment of the balance refund amount shall be made by way of an online bank transfer within 10 days of dispatch of the resized product.

• If for some reason, your product needs to be repaired, the company shall repair/replace the product for charges to be determined on a case-to-case basis.

• Shipping charges under Repairs & Resizing policy shall be borne by the customer.

• This feature is not available for International Orders.